Frequently Asked Questions

COVID-19

Yes, Detroit Metropolitan Wayne County Airport (DTW) is open and operational.
The janitorial service at Detroit Metropolitan Wayne County Airport (DTW) increased the frequency of cleaning and disinfecting in the terminals. Each day, our cleaning staff follows a process to sanitize the terminals, which is similar to what occurs in a hospital. Also, hand sanitizers have been placed in many high-traffic locations throughout the terminals. Markings on the floor and the installation of acrylic shields, primarily on ticket counters and gate podiums, encourage social distancing. Signage throughout the terminals reminds airport visitors and staff to wear face coverings, as well as practice social distancing and good hygiene. In accordance with Governor Whitmer’s Executive Order, face coverings are required in DTW’s terminals and must be worn by workers and passengers, unless they cannot be medically tolerated. The Centers for Disease Control and Prevention (CDC) does not recommend face coverings for children under the age of 2 or those who otherwise are unable to remove the covering without assistance.
In accordance with Governor Whitmer’s Executive Order, face coverings are required in DTW’s terminals and must be worn by workers and passengers, unless they cannot be medically tolerated. Per the Executive Order, any business that is open to the public must refuse entry or service to customers who refuse to wear a face covering, with limited exceptions. The CDC does not recommend face coverings for children under the age of 2 or those who otherwise are unable to remove the covering without assistance.
Currently, Detroit Metropolitan Wayne County Airport is not conducting passenger health screenings. However, some airlines may conduct screenings. Please arrive at the airport 90 minutes to two hours before your domestic flight and three hours before your international flight.
Yes, travelers can return to Michigan after travel from within the U.S.
Currently, Detroit Metropolitan Wayne County Airport is not conducting passenger health screenings.
Yes, Detroit Metropolitan Wayne County Airport (DTW) is accepting flights from destinations that are not restricted by the federal government. Some airlines operating at DTW have suspended flights and reduced service. Please check with your airline if you have questions.
No, Detroit Metropolitan Wayne County Airport (DTW) will not place any customer in quarantine at DTW. Please do not travel if you are sick, or if you have been around someone with COVID-19 in the past 14 days. Please visit the CDC website for more information.
Currently, you may drop off and pick up airline passengers. In accordance with Governor Gretchen Whitmer's Executive Order, anyone in Detroit Metropolitan Wayne County Airport’s terminals must wear a face covering, if it can be medically tolerated and the individual is over two years of age.

Services

We do not have translators present in the terminals; however, translation services are available by phone at any Airport Ambassador information booth.
Yes, the DTW Destination Pass allows non-ticketed visitors to enjoy our restaurants and shops.
Yes, TravelEx is available in both terminals. View our page on Currency Exchange for more information.
We do not have a USO, but we do have a Freedom Center located in both terminals.
No, there is not a business center at the airport. However, if you are at the McNamara Terminal, the Westin Hotel can help you.
At the McNamara Terminal, there is a mail slot located under the tram in the Central Link. We do not have a mailbox at the North Terminal.
Pay phones are not available; however, if you need to contact a local hotel or your rental car company, Visitor Information Centers are available to assist you in both terminals. During normal business hours, an Airport Ambassador may be available to assist as well.
No.
Some of the TravelEx locations have MoneyGram options.
Please visit the TSA website to learn more about signing up for TSA Precheck.
Please visit the CLEAR website to learn about signing up for a CLEAR membership.
Please visit the CBP website to learn about signing up for Global Entry.
Yes, Smarte Carte luggage carts are available for $5 each.
No, wheelchairs are free; however, tipping the agent is recommended.
Certain airlines, like Delta and Southwest, provide charging stations in their gate areas. Outlets can also be found throughout the terminal.

Security

There is at least one TSA checkpoint open 24 hours per day, seven days per week in each terminal.
The TSA Precheck lane opens at 4:30 a.m. in each terminal.
Beginning Oct. 1, 2021, you will need to present a REAL ID-compliant document to fly in the U.S. and enter certain federal facilities under federal law.
Please visit the TSA's website for a comprehensive list of items acceptable for travel.
TSA does not require children under 18 to provide identification when traveling within the United States. Contact your airline for questions regarding specific ID requirements for travelers under 18.
In the event you arrive at the airport without valid identification, you may still be allowed to fly. The TSA officer may ask you to complete an identity verification process, which includes collecting information such as your name and address.
No, you will need a passport or visa to travel internationally.
Bring a copy of your marriage license with you to the checkpoint and contact your airline for further information.

Parking

Yes. Electric Vehicle (EV) parking stations are located at the McNamara and Big Blue Deck parking structures at no additional cost. For more information, please visit our website.
Review rates on our Parking & Transportation page or dial (800) 642-1978, option 1.
The Big Blue Deck is closest to the North Terminal and the McNamara Garage is closest to the McNamara Terminal. Each parking garage is connected to a terminal via a temperature-controlled skywalk bridge.
See a cashier when you exit. You will need your driver’s license and vehicle registration.
If you used a credit card to enter, you will use the same credit card to exit the parking facility. If you need assistance, request to speak to a Manager.
Free Air is a courtesy service provided to all on-airport parking customers. Contact the 24/7 Parking Office at (800) 642-1978, option 0.
Battery jump starts are a courtesy service provided all on-airport parking customers. Contact the 24/7 Parking Office at (800) 642-1978, option 0.
Contact the 24/7 Parking Office at (800) 642-1978 or (734) 247-6734.
Free parking is offered to State of Michigan residents with a handicap placard and free parking sticker.
Free motorcycle parking is permitted just inside the McNamara Garage, Level 2 entry on the International Arrivals level.
We do not take reservations. Parking is available on a first come, first serve basis. Lot Status is available on our website or via phone at (800) 642-1978, option 3.
Please call (800) 642-1978, option 2, or visit the Parking section of our website to request a copy of your receipt.
Yes. Valet parking is offered at the McNamara Garage. Enter the garage on the departures level and stay to the right once you enter. Take the ramp down one level and enter the valet area to your left.
Free shuttle service is available 24/7 from the Green Lot(s) to both the McNamara and North Terminal Ground Transportation Centers. Shuttle Services can be reached at (800) 642-1978, option 5.

Flights & Airlines

Please see the airline's ticket agent for instructions on how to meet your child.
No, if you are already in the United States, you will not need a passport to travel domestically.
When checking in your luggage at your originating airport, please check with the ticket agent to confirm whether your bags will be checked through to your final destination.
The Customs process typically takes one hour or longer, depending on the number of arriving international flights, number of passengers and other factors.
No, please contact your airline to see if that service is offered.
If you are traveling on a domestic flight and not changing airlines, then 40 minutes should be enough time. If you're traveling internationally, or if you will need to change airlines, then we suggest allowing yourself more time to connect. Other factors should also be considered as well, such as the possibility of your arriving flight being delayed.
Please contact the company that is responsible for shipping your dog. The company should be able to provide you with the information.
Every airline has different policies, so please contact the airline that you are traveling with for specific information.
Delta has SkyClubs inside the McNamara Terminal and Lufthansa has the Senator Lounge inside the North Terminal.
To locate your airline, please visit our Airline Directory page.
When traveling on a domestic flight, we suggest that you arrive 90 minutes to 2 hours before your flight. When traveling internationally, please allow 3 hours.
Please visit our Flight Status page to look up flight information.
Please call your airline, or visit your airline's website or a travel booking site.

At The Airport

No, smoking is only allowed outside of the terminal, in designated smoking areas.
No, the Express Tram only travels from end to end of Concourse A, within the McNamara Terminal.
Per Airport Ordinance 6.12 - "A person shall not bring an animal into any Airport terminal, except those which are in the process of being shipped and are in a portable cage, provided however, a Person shall not bring an animal into any Secure Area. Service Animals (e.g., leader dogs for the disabled) and law enforcement animals are exempt from this rule. Violation of Subsection 6.12 is a misdemeanor."
Water bottle refill stations can be found in both the McNamara Terminal and the North Terminal. At the North Terminal, you will find water bottle refill stations at the following locations: • Near gates D8, D10, D17, D23, and D26 • Baggage Claim • Inside U.S. Customs • In the Ground Transportation Center At the McNamara Terminal, you will find water bottle refill stations at the following locations: • Near gates A34 and A50 • At the entrance of the Central Link after clearing the TSA checkpoints
We do not have a chapel; however, we do have Reflection Rooms located inside each terminal.
There are Service Animal Relief Areas (SARAs) located in each terminal, pre- and post-security.
No, all personal items must travel with you.
The airport is open 24 hours a day, 7 days a week.
Please visit our employment page.
Yes, recycling bins are located throughout both terminals.
No, there are not showers in the terminals. However, The Westin Hotel does offer a fitness package, which includes the use of a shower. Please contact The Westin Hotel at (734) 942-6500 for more information.
Yes. At the North Terminal, there is a Playport located near gate D17 and at the McNamara Terminal, there are play areas located in the A, B and C concourses.
To learn more about doing business with the airport, please select the Business tab at the top of this page or click on the 'Learn More' button.
EM stands for Edward McNamara, which is the McNamara Terminal.
Detroit Metro Airport has an agreement to show CNN Airport Network in our gate-hold and baggage claim areas. The contract was competitively solicited. When the agreement is due to expire, the Airport Authority will once again issue a Request for Proposals (RFP). In the past, CNN Airport Network was the only media outlet that responded to the RFP.

Special Assistance

Yes, we have nine nursing rooms; eight are located in the terminals. There are five in the McNamara Terminal and three in the North Terminal. Please visit our Nursing Rooms page for the specific locations.
Prior to arriving at the airport, you can make the necessary arrangements through your airline. Once at the airport, you can discuss your needs, including wheelchair assistance, with a ticket agent.
We do not have any motorized vehicles in either terminal and if assistance is needed, wheelchair service is available.
There is a Suspend button on each end of the tunnel that will suspend the light and music show for 15 minutes.
The DTW Destination Pass is available 7 days a week, from 8 a.m. until 8 p.m. This program allows non-ticketed visitors to surprise arriving travelers at their gates, spend extra time with loved ones who are departing, as well as enjoy our restaurants and shops.

Shop & Dine

Yes, in the North Terminal you can stop by Cantoro Italian Market. In the McNamara Terminal, you can visit the Coffee Bean & Tea Leaf or the Reflections restaurant located inside the Westin Hotel.
The tax refund you are referring to is called the Value Added Tax, and is not charged in the U.S. The only tax that is charged is a Sales Tax, which is non-refundable.
Hours of operation differ between retail locations. Please visit our Maps page for current information. Please note, hours may vary.
Restaurant hours of operation differ between locations. Please visit our Maps page for current information. Please note, hours may vary.
At the North Terminal, you can find SIM Cards at InMotion. At the McNamara Terminal, you can find the cards at Soundbalance.
No, there is not a pharmacy inside either terminal. The Z Market & Mills Pharmacy in the McNamara Terminal carries over-the-counter medications and homeopathic remedies.

Lost & Found

Please visit our Lost & Found page.

Wi-Fi

Yes, Wi-Fi is free at the airport.
Access Wi-Fi at the airport by connecting to SSID Detroit Airport and launching a browser.

Ground Transportation

The Terminal to Terminal/Westin Shuttle. These shuttles connect passengers to McNamara and North Terminal, with a convenient stop at the Westin Hotel located at McNamara Terminal. Shuttles depart approximately every 10 minutes from the Ground Transportation Centers and Westin Hotel entrance.
Rental car companies are located off-airport. Courtesy shuttle services are available at the Ground Transportation Centers. Follow signs for Rental Car Shuttles. You should contact your rental car company to confirm your reservation.
Uber and Lyft drivers are located in the Ground Transportation Centers. Follow signs for Rideshare.
Cabs are located on Level 4 of the Ground Transportation Centers. Follow signs for Metro Cab & Metro Cars.
Yes. There are several options, which include Metro Cars, Metro Cab and the SMART/FAST bus service.
Yes, you can pick up travelers at the curb, if you're in a private vehicle. Commercial Vehicle and Rideshare operators must pick-up in designated GTC Areas.
Rideshare is a generic term used to reference TNC (Transportation Network Company) operators.