Frequently Asked Questions

COVID-19

Yes, Detroit Metropolitan Wayne County Airport (DTW) is open and operational.
The janitorial services staff at Detroit Metropolitan Airport has always followed a process to sanitize the terminals, similar to what occurs in a hospital. Since the start of the COVID-19 pandemic, the janitorial staff increased the frequency of cleaning and disinfecting in the terminals. Floor markings, signage and acrylic shields are throughout the DTW campus to encourage social distancing. Hand sanitizer stations have also been placed in many high-traffic locations. In accordance with orders from the Michigan Department of Health and Human Services and Governor Whitmer, face coverings are required in DTW’s terminals and must be worn by workers and passengers, unless they cannot be medically tolerated. The Centers for Disease Control and Prevention (CDC) does not recommend face coverings for children under the age of 2 or those who otherwise are unable to remove the covering without assistance.
Yes, in accordance with orders from the Michigan Department of Health and Human Services and Governor Whitmer, face coverings are required in DTW’s terminals and must be worn by workers and passengers, unless they cannot be medically tolerated. The Centers for Disease Control and Prevention (CDC) does not recommend face coverings for children under the age of 2 or those who otherwise are unable to remove the covering without assistance.
It is recommended to arrive at the airport 90 minutes to two hours before a domestic flight departure and three hours before an international flight. Some airlines do conduct health screenings. Please contact your airline for further information regarding specific policies.
Yes, travelers can return to Michigan after travel from within the U.S.
No, passenger health screenings are not being conducted for those arriving from within the United States.
Yes, flights are arriving from destinations that are not restricted by the federal government. Some airlines have suspended flights and reduced service. Please check with your airline for further information.
No, customers will not be placed in quarantine at the airport. Please do not travel if you are sick, or if you have been around someone with COVID-19. Please visit the CDC website for more information.
Yes, passengers may be dropped off and picked up in the airport. In accordance with orders from the Michigan Department of Health and Human Services and Governor Whitmer, anyone in Detroit Metropolitan Wayne County Airport’s terminals must wear a face covering, if it can be medically tolerated and the individual is over two years of age.

Services

Translators are not present in the terminals; however, translation services are available by phone at any Airport Ambassador information booth.
Yes, the DTW Destination Pass allows non-ticketed visitors to enjoy our restaurants and shops.
At this time, money exchange services are not available at the airport.
Although there is not a USO at the airport, there is a Freedom Center located in both terminals.
No, there is not a business center at the airport. However, the Westin Hotel, in the McNamara Terminal, can be of assistance.
At the McNamara Terminal, there is a mail slot located under the tram in the Central Link. The North Terminal does not have a mailbox.
Pay phones are not available; however, to contact a local hotel or rental car company, Visitor Information Centers are available to assist you in both terminals. During normal business hours, an Airport Ambassador may be available to assist as well.
No, stroller rental is not available.
No, Western Union is not available at the airport.
Please visit the TSA website to learn more about signing up for TSA Precheck.
Please visit the CLEAR website to learn about signing up for a CLEAR membership.
Please visit the CBP website to learn about signing up for Global Entry.
Yes, Smarte Carte luggage carts are available for $6 each.
No, wheelchairs are free; however, tipping the agent is recommended.
Certain airlines, like Delta and Southwest, provide charging stations in their gate areas. Outlets can also be found throughout the terminal.

Security

There is at least one TSA checkpoint open 24 hours per day, seven days per week in each terminal.
The TSA Precheck lane opens at 4:30 a.m. in each terminal.
Beginning Oct. 1, 2021, you will need to present a REAL ID-compliant document to fly in the U.S. and enter certain federal facilities under federal law.
Please visit the TSA's website for a comprehensive list of items acceptable for travel.
TSA does not require children under 18 to provide identification when traveling within the United States. Contact your airline for questions regarding specific ID requirements for travelers under 18.
Please allow extra time to advance through the TSA checkpoint. The TSA officer may ask for information to complete an identity verification process, which may include, but isn’t limited to, your name and address.
No, a passport or visa is required to travel internationally.
Bring a copy of your marriage license with you to the checkpoint and contact your airline for further information.

Parking

Yes. Electric Vehicle (EV) parking stations are located at the McNamara and Big Blue Deck parking structures at no additional cost. For more information, please visit our website.
Review rates on our Parking & Transportation page or dial (800) 642-1978, option 1.
The Big Blue Deck is closest to the North Terminal and the McNamara Garage is closest to the McNamara Terminal. Each parking garage is connected to a terminal via a temperature-controlled skywalk bridge.
The cashier will be able to assist at the exit of the parking facility. Please have your driver’s license and registration available.
If a credit card was used to enter, it is necessary to use the same credit card to exit the parking facility. For assistance, request to speak to a manager.
Free air is a courtesy service provided to all on-site airport parking customers. Please contact the parking office at (800) 642-1978, option 0 for assistance.
Battery jump starts are a courtesy service provided to all on-site airport parking customers. Please contact the parking office at (800) 642-1978, option 0 for assistance.
Please contact the parking office at (800) 642-1978 or (734) 247-6734 for assistance.
Free parking is offered to State of Michigan residents with a handicap placard and free parking sticker.
Free motorcycle parking is permitted just inside the McNamara Garage, Level 2 entry on the International Arrivals level.
Parking is available on a first come, first serve basis. Parking status is available on our website or via phone at (800) 642-1978, option 3.
Please call (800) 642-1978, option 2, or visit the Parking section of our website to request a copy of the receipt.
Valet parking is offered at the McNamara Garage. Enter the garage on the departures level and stay to the right. Take the ramp down one level and enter the valet area on the left.
Free shuttle service is available 24/7 from the Green Lot(s) to both the McNamara and North Terminal Ground Transportation Centers. Shuttle Services can be reached at (800) 642-1978, option 5.

At The Airport

Yes, at the North Terminal, there is a Playport located near gate D17. At the McNamara Terminal, there are play areas located in the A, B and C concourses.
To learn more about doing business with the airport, please select the Learn More button or the Business tab at the top of this page.
EM stands for Edward McNamara, which is the McNamara Terminal.
Detroit Metro Airport has an agreement to show CNN Airport Network in our gate-hold and baggage claim areas. The contract was competitively solicited. When the agreement is due to expire, the Airport Authority will once again issue a Request for Proposals (RFP). In the past, CNN Airport Network was the only media outlet that responded to the RFP.
No, smoking is only allowed outside of the terminal, in designated smoking areas.
No, the Express Tram only travels from end to end of Concourse A, within the McNamara Terminal.
Per Airport Ordinance 6.12 - "A person shall not bring an animal into any Airport terminal, except those which are in the process of being shipped and are in a portable cage, provided however, a Person shall not bring an animal into any Secure Area. Service Animals (e.g., leader dogs for the disabled) and law enforcement animals are exempt from this rule. Violation of Subsection 6.12 is a misdemeanor."
In the North Terminal, water bottle refill stations can be found near gates D8, D10, D17, D23, and D26, in the Baggage Claim, inside U.S. Customs, and in the Ground Transportation Center. In the McNamara Terminal, water bottle refill stations can be found near gates A34 and A50, as well as at the entrance of the Central Link after clearing the TSA checkpoints.
The airport does not have a chapel; however, there are Reflection Rooms located inside each terminal.
There are Service Animal Relief Areas (SARAs) located in each terminal, pre- and post-security.
No, all personal items must travel with you.
The airport is open 24 hours a day, 7 days a week.
Please visit our employment page.
Yes, recycling bins are located throughout the North Terminal.
No, there are not showers in the terminals. However, The Westin Hotel does offer a fitness package, which includes the use of a shower. Please contact The Westin Hotel at (734) 942-6500 for more information.

Special Assistance

Yes, there are eight nursing rooms located in the terminals. There are five in the McNamara Terminal and three in the North Terminal. Please visit our Nursing Rooms page for the specific locations.
Prior to arriving at the airport, necessary arrangements can be made through your airline. Once at the airport, please discuss specific needs, including wheelchair assistance, with a ticket agent.
Motorized vehicles are not available in either terminal. If assistance is needed, wheelchair services are available.
There is a Suspend button on each end of the tunnel that will suspend the light and music show for 15 minutes.
Yes, the DTW Destination Pass is available every day from 8 a.m. until 8 p.m. This program allows non-ticketed visitors to greet arriving travelers at their gates, spend extra time with loved ones who are departing, as well as enjoy the restaurants and shops.

Shop & Dine

Yes, in the North Terminal, Cantoro Italian Market is located pre-security. In the McNamara Terminal, the Coffee Bean & Tea Leaf is located pre-security and the Reflections restaurant is located inside the Westin Hotel.
The Value Added Tax is not charged in the U.S. The only tax that is charged is a sales tax, which is non-refundable.
Hours of operation differ between retail locations. Please visit our Maps page for current information. Please note, hours may vary.
Restaurant hours of operation differ between locations. Please visit our Maps page for current information. Please note, hours may vary.
In the North Terminal, SIM Cards can be purchased at InMotion. In the McNamara Terminal, the cards can be purchased at Soundbalance.
No, there is not a pharmacy inside either terminal. The Z Market & Mills Apothecary in the McNamara Terminal carries over-the-counter medications and homeopathic remedies.

Lost & Found

Please visit our Lost & Found page.

Wi-Fi

Yes, Wi-Fi is free at the airport.
Access Wi-Fi at the airport by connecting to SSID Detroit Airport and launching a browser.

Ground Transportation

The Terminal to Terminal/Westin Shuttle connects passengers to McNamara and North Terminal, with a convenient stop at the Westin Hotel located at McNamara Terminal. Shuttles depart approximately every 10 minutes from the Ground Transportation Centers and Westin Hotel entrance.
Rental car companies are located off-airport. Courtesy shuttle services are available at the Ground Transportation Centers. Follow signs for Rental Car Shuttles. It is recommended to contact your rental car company to confirm the reservation.
Uber and Lyft drivers are located in the Ground Transportation Centers. Follow signs for Rideshare.
Cabs are located on Level 4 of the Ground Transportation Centers. Follow signs for Metro Cab & Metro Cars.
Yes. There are several options, which include Metro Cars, Metro Cab and the SMART/FAST bus service.
Yes, travelers may be picked up at the curb, if being met by someone in a private vehicle. Commercial Vehicle and Rideshare operators must pick-up in designated Ground Transportation Center Areas.
Rideshare is a generic term used to reference TNC (Transportation Network Company) operators.

Flights & Airlines

Delta has SkyClubs inside the McNamara Terminal and Lufthansa has the Senator Lounge inside the North Terminal.
To locate your airline, please visit our Airline Directory page.
When traveling on a domestic flight, please allow 90 minutes to 2 hours before the flight. When traveling internationally, 3 hours is recommended.
Please call the airline, visit the airline's website, or visit a travel booking site.
Please call your airline, or visit your airline's website or a travel booking site.
Please speak with the airline's ticket agent for instructions on how to meet your child.
No, if a Canadian citizen is already in the United States, a passport is not required to travel domestically.
When checking in luggage at the originating airport, please speak with the ticket agent to confirm whether the bags will be checked through to the final destination.
The Customs process typically takes one hour or longer, depending on the number of arriving international flights, number of passengers and other factors.
No, not all airlines offer curbside check-in. Please contact your airline to see if that service is offered.
If traveling on a domestic flight and not changing airlines, then 40 minutes should be enough time for a layover. If traveling internationally or changing airlines, then it is suggested to allow more time to connect. Other factors should also be considered as well, such as the weather and the possibility of your arriving flight being delayed.
Please contact the company that is responsible for shipping your dog. The company should be able to provide you with the information.
Airlines have different policies regarding fees. Please contact your airline for specific information.