Requesting assistance from your airline (departing, arriving, or connecting flights)
If you are not accompanied by or met at the airport by a friend, relative or business associate,
it is important that you contact your airline to inform them of any assistance you may require, e.g., a wheelchair,
specific seating requests, specific kinds of foods, etc.
Inside the terminals, wheelchair and SkyCap assistance
can be requested by contacting any airport or airline staff member, or by using
the Visitor Information Center displays located throughout each terminal’s baggage
claim and Ground Transportation Center.
Security measures restrict public access beyond passenger screening to ticketed passengers only.
However, airlines may allow persons with special needs to be accompanied by health care assistants or guardians.
If a friend or family member wants to accompany an elderly or disabled person to or from the aircraft gate, they need to obtain permission
from the airline.
For your convenience, there are reserved accessible parking spaces for travelers with disabilities in each airport parking structure and surface parking lot. To park in these reserved spaces, official license plates bearing the disabled designation or other official documents issued by a municipality or state of residence must be prominently displayed.
The parking structures generally cannot accommodate vehicles over 7’-0” high. However Van Accessible parking spaces (for vehicles not exceeding 8’-2” in height) are available as follows:
McNamara Terminal – Follow the roadway signage for Long Term Parking and enter the structure from the “International Arrivals” roadway. After entering keep left to stay on Level 2 of the structure, enter through the parking gate and follow the path to the over height parking area. Be aware of barriers identifying adjacent 7’-0” height restrictions. (All other levels of the parking structure are restricted to the 7’-0” height limitation.)
North Terminal / Big Blue Deck – Follow the roadway signage and utilize the Long Term Parking lanes at the entry. Immediately after entering through the gate, vehicles taller than 7’-0” should park on the left hand side in a surface lot (follow the signage to the Van Accessible parking spaces). Vehicles over 7’-0” should not enter the structure itself.
When parking in the surface parking lots or within the Big Blue Deck, a shuttle is available to transport passengers to the appropriate terminal. To arrange for a wheelchair accessible shuttle van, please call (800) 377-1032. Additional parking information can also be obtained via this number.
All ground transportation services including on and off airport parking lot shuttles, taxis, luxury sedans, hotel and rental car shuttles, in addition to transportation between terminals
are located in the Ground Transportation Centers at the McNamara Terminal and North Terminal.
Luxury Sedan Service: No reservations are required. However, to arrange for a wheelchair accessible vehicle, please
call 800-456-1701 or visit www.metrocars.com.
Taxicab Service: No reservations are required. However, to arrange for a wheelchair accessible vehicle, please
Transportation between terminals: The terminal-to-terminal shuttle stops at the:
- North Terminal Ground Transportation Center
- LC Smith Building Lower Level (Outer Curb)
- McNamara Terminal Westin Hotel (Departures level)
- McNamara Terminal Ground Transportation Center
For a wheelchair accessible terminal shuttle, please call (800)377-1032.
Curbside unloading areas for baggage and passengers are available at each terminal. Skycaps are available to assist you in getting your luggage to the check-in area. Please make arrangements with your airline 24 hours in advance for assistance with baggage check-in, ticketing and movement to the gate area.
Individuals departing from the McNamara Terminal requiring wheelchair assistance should proceed to the fourth entry doorway on the departures curb front and look for the overhead exterior sign identifying “Ticketing / Check-in / Wheelchair Services”. A Wheelchair Services area is located inside the ticket lobby adjacent to this door. The curb front has a loading zone and curb ramp intended for passenger drop-off and to facilitate wheelchair and skycap assistance services.
Departing customers who arrive
at either terminal via the Ground Transportation Center may request wheelchair assistance
using the Visitor Information Center display and courtesy phone located inside the
Ground Transportation Center on ground level.
At the North Terminal Ground Transportation Center, assistance is also available
by using the courtesy phone near the Information Kiosk on Level 4 (bridge to terminal
Please make arrangements with your airline 24 hours in advance for assistance in getting to the bag claim
areas. Skycaps are available in the baggage claim areas upon request at airline baggage service offices and ticket counters to help with your luggage.
Wheelchair and SkyCap assistance can also be requested via the Visitor Information
Center displays located in each baggage claim.
If a friend, family member or business associate will be driving to the airport to meet you, please understand that they will
not be allowed to wait at the curb front for your arrival. It may be more convenient for your greeter to park in a short term
lot or area of the parking structure and meet you in the baggage claim area.
Cars standing (not actively loading or unloading at the curb fronts) will be ticketed and unattended cars will be
towed at the owner’s expense.
Tunnel Light & Sound Display
The underground walkway connecting Concourse A and Concourses B & C (McNamara Terminal) features an artistic display of lights and sounds.
Customers concerned that this artistic display may generate an adverse medical reaction may suspend the program for a five minute period by pressing the button
marked by signage at each end of the walkway (at the bottom of the escalators). For more details, just ask any member of airport staff inside the terminal.
For medical emergencies, trained emergency medical technicians are available 24 hours per day. In the event
of an emergency dial 911 from any airport phone. Calling 911 from a personal cell phone will connect you with the City of
In addition to 25 wheelchair accessible restroom facilities, there are 16 family restrooms available in
the MacNamara Terminal. There are also 20 wheelchair accessible restrooms and 10 family restrooms in the North Terminal.
Telephones that will accommodate the hearing impaired are available in both Terminals at DTW.
Service Animal Relief Areas
Service Animal Relief Areas are available at each passenger terminal. The McNamara Terminal location is outside the International Arrivals area (Lower Level), around the corner of the building at the south end of the curb front. At the North Terminal, there are Relief Areas at each end of the Departures Level curb (Upper Level). All locations provide plastic bags and a container for disposal of solid waste. Contact your airline to arrange for escort services, if required.
McNamara Terminal location
North Terminal locations
If you require more information, please call DTW’s General Information Desk at 734-AIRPORT (734-247-7678)
during regular business hours; or send an e-mail to firstname.lastname@example.org
If you wish to review the Airport Authority’s Americans with Disabilities Act (ADA) Complaint Procedures or Title VI Complaint Procedure, or file a complaint, please utilize the following links:
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